Nov. 1, 9 a.m. Update:
The boil water notice has been lifted for PSA customers in the Shawsville and Elliston areas, effective 9 a.m. on Wed., Nov. 1, 2023
Oct. 31, 3 p.m. Update:
- Bottled drinking water is being distributed today, Tuesday, Oct. 31, between the hours of 5 and 8 p.m., and again tomorrow, Nov. 1, between the hours of 10 a.m. and 1 p.m.at the Elliston Volunteer Fire Department.
- The boil water notice remains in effect for PSA customers in the Elliston and Shawsville areas.
Oct. 31, 11 a.m. Update:
- Bottled drinking water is being distributed today, Tuesday, Oct. 31, between the hours of 10 a.m. and 1 p.m. and 5 and 8 p.m., at the Elliston Volunteer Fire Department.
- While water has been restored to all PSA customers in the Shawsville and Elliston areas, the boil water notice remains in effect.
- The PSA has worked diligently to restore water service to all customers in the Shawsville and Elliston areas. Several entities united to assist in the effort to include:
- Christiansburg Volunteer Fire Department;
- Commissioner of the Revenue's Office;
- Montgomery County Commonwealth's Attorney's Office;
- Montgomery County Clerk of the Circuit Court's Office;
- Montgomery County Public Service Authority;
- Montgomery County Department of Fire and EMS (and several of their family members);
- Montgomery County Finance Department;
- Montgomery County General Services;
- Montgomery County Parks & Recreation;
- Montgomery County Planning & GIS Department;
- Montgomery County Department of Social Services;
- Montgomery County Human Resources Department;
- Montgomery County Sheriff's Office;
- Montgomery County Treasurer's Office;
- Blacksburg Volunteer Rescue Squad;
- Elliston Volunteer Fire Department;
- Riner Volunteer Fire Department;
- Riner Volunteer Rescue Squad;
- Montgomery County Public Schools;
- Town of Christiansburg Public Works;
- New River Valley Water Authority;
- Southwest Virginia Medical Reserve;
- Virginia Department of Emergency Management;
- Virginia Department of Health; and
- Virginia Department of Health Office of Drinking Water.
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Oct. 30, 3:30 p.m. Update:
Bottled drinking water is being distributed today, Monday, Oct. 30, between the hours of 5 and 8 p.m., and again tomorrow, Oct. 31, between the hours of 10 a.m. and 1 p.m. and 5 and 8 p.m. The boil water notice is still in effect.
See instructions.
Oct. 30, 10:45 a.m. Update:
- Bottled drinking water is being distributed to impacted PSA customers today, Monday, Oct. 30, between the hours of 10 a.m. and 1 p.m. and again between 5 p.m. and 8 p.m. at the Elliston Volunteer Fire Department.
- The boil water notice remains in effect for PSA customers in the Shawsville and Elliston areas. See instructions for water safety below.
- The PSA has worked diligently to restore water service to all customers in the Shawsville and Elliston areas. Several entities united to assist in the effort to include:
- Montgomery County Public Service Authority;
- Montgomery County Department of Fire and EMS;
- Montgomery County General Services;
- Montgomery County Parks & Recreation;
- Montgomery County Department of Social Services;
- Montgomery County Human Resources Department;
- Blacksburg Volunteer Rescue Squad;
- Elliston Volunteer Fire Department;
- Riner Volunteer Fire Department;
- Riner Volunteer Rescue Squad;
- Montgomery County Public Schools;
- Town of Christiansburg Public Works;
- New River Valley Water Authority;
- Southwest Virginia Medical Reserve;
- Virginia Department of Emergency Management;
- Virginia Department of Health; and
- Virginia Department of Health Office of Drinking Water.
- PSA reports the cause of the issue was air in the water lines, which prevented the water lines from being fully operational and led to issues with water supply tanks filling and remaining full. While the PSA worked to identify and rectify the issue, portions of the water lines were temporarily shut off. In addition, as water service was being restored, usage of water increased at high levels, which led to a supply and demand issue as the water tanks were being refilled. The first priority of the PSA has been to restore water to customers. In the coming days and weeks, the entire system in the Elliston and Shawsville areas is being evaluated with the goal of preventing an issue like the one recently.
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Oct. 29, 3:30 p.m. Update:
- Bottled drinking water is being distributed to impacted PSA customers again on Monday, Oct. 30, between the hours of 10 a.m. and 1 p.m. and again between 5 p.m. and 8 p.m. at the Elliston Volunteer Fire Department.
- The boil water notice remains in effect for PSA customers in the Shawsville and Elliston areas. See instructions for water safety below.
- The PSA is diligently working to restore water service to all customers in the Shawsville and Elliston areas. Again, the PSA crews sincerely appreciate your continued patience as they work to restore water service to customers. Several entities have united to assist in this effort to include:
- Montgomery County Public Service Authority;
- Montgomery County Department of Fire and EMS;
- Montgomery County General Services;
- Montgomery County Parks & Recreation;
- Elliston Volunteer Fire Department;
- Riner Volunteer Fire Department;
- Montgomery County Public Schools;
- Town of Christiansburg Public Works;
- New River Valley Water Authority;
- Southwest Virginia Medical Reserve;
- Virginia Department of Emergency Management;
- Virginia Department of Health; and
- Virginia Department of Health Office of Drinking Water.
Oct. 29, 9:30 a.m. Update:
- Botted drinking water is being distributed to impacted PSA customers today, Oct. 29, between 1 and 4 p.m. at the Elliston Volunteer Fire Department.
- The boil water notice remains in effect for PSA customers in the Shawsville and Elliston areas. See instructions for water safety below.
- The PSA is continuing to work to restore water service to all customers in the Shawsville and Elliston areas. The PSA appreciates your continued patience as they work around the clock to restore water service to customers. Several entities have united to assist in this effort to include:
- Montgomery County Public Service Authority
- Montgomery County Department of Fire and EMS
- Montgomery County General Services
- Elliston Volunteer Fire Department
- Riner Volunteer Fire Department
- Montgomery County Public Schools
- Town of Christiansburg Public Works
- New River Valley Water Authority
- Virginia Department of Emergency Management
- Virginia Department of Health
- Virginia Department of Health Office of Drinking Water
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Oct. 28, 5 p.m. Update: The boil water notice remains in effect for PSA customers in the Shawsville and Elliston areas. See instructions for water safety below.
Bottled Drinking Water Distributed 1 to 4 p.m., Oct. 29
Bottled drinking water is being distributed again on Sunday to those impacted by the water outage.
What: Bottled drinking water is being distributed by the Montgomery County Department of Fire and EMS.
When: Oct. 29, from 1 to 4 p.m.
Where: Elliston Volunteer Fire Department, 5001 Enterprise Dr.
Oct. 28, 8:40 a.m. Update: The PSA advises that as water is being restored today (Oct. 28) to customers in the Shawsville and Elliston areas, a boil water notice is in effect immediately. See instructions for safety using the newly restored PSA water below.
This boil water notice will remain in effect until the PSA advises otherwise, following safe drinking water test results from water sample testing. All water samples collected will meet state and federal drinking water standards before the “boil water” notice will be lifted.
Essential only water usage requested now through 5 p.m. on Oct. 29
While PSA crews continue to fix the issue and work to refill water supply tanks, they are asking customers in the Shawsville and Elliston areas to please only use water when absolutely necessary on Oct. 28 through 5 p.m. on Oct. 29.
Bottled Drinking Water Distributed Noon to 5 p.m., Oct. 28
Bottled drinking water is being distributed again today to those impacted by the water outage.
What: Bottled drinking water is being distributed by the Montgomery County Department of Fire and EMS.
When: Oct. 28, from noon to 5 p.m.
Where: Elliston Volunteer Fire Department, 5001 Enterprise Dr.
Note: If you are physically unable to go to the Elliston Volunteer Fire Department, and you need assistance in obtaining bottled drinking water, call 540-268-1055.
IMPORTANT: Instructions For Boiling Water
- As water service is restored, please flush all cold-water faucets for approximately 2-3 minutes.
- Prior to drinking water from the PSA's water system, bring the water to a rolling boil for approximately one minute. This will help destroy bacteria that may have contaminated the drinking water.
- Caution: Use extreme caution with boiling water to avoid burns. Allow the water to cool before using.
- Hot tap water is not a substitute for boiling water. Water from a water heater is not intended for drinking.
- Additionally, if your freezer has an automatic icemaker, discard all the ice cubes and turn off the icemaker until the "boil water" notice is lifted.
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10/27/23 - No water in Shawsville, Elliston area
There is a water outage in the Shawsville and Elliston area. PSA is in the process of fixing the issue. Thank you for your patience.
3:50 p.m. Update: the PSA crew is still actively working to locate the problem and make repairs, and they will continue to work until water is restored.
8:20 p.m. Update: Bottled drinking water is being distributed to those impacted by the water outage.
What: Bottled drinking water is being distributed by the Montgomery County Department of Fire and EMS.
When: Oct. 27, from 8:30 to 11 p.m.
Where: Elliston Volunteer Fire Department, 5001 Enterprise Dr.
Note: If you are physically unable to go to the Elliston Volunteer Fire Department, and you need assistance in obtaining bottled drinking water, call 540-391-4481. Water is limited based on the number of persons per household. PSA crews are still actively working to restore water.