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Frequently Asked Questions
- Who do I call after hours for a problem with my water or sewer?
- Contact the Montgomery County Sheriff's Office at (540)382-2951 - DO NOT CALL 911.
- Sometimes late at night, my water closet (commode) flushes by itself.
Is this a problem with too much pressure?
- Newer model water closets have a built-in pressure relief valve. This protects your
home interior lines from breaking. Pressure buildup is generally caused by the hot water
heater, where a backflow preventer has been installed. There are other devices available
to relieve pressure. Contact your plumber for information on these devices.
- How deep should I bury my water service line?
- The frost line in this area is 25"-30". The PSA recommends 3 feet of cover.
- How long does it take to install my water and/or sewer connection after I pay my fees?
- The PSA will install the connection within 15 working days.
- Should I enter the meter box to turn my water on or off?
- No - the meter box and meter are PSA property and should be entered by PSA personnel only.
- Can I pay my bill after hours?
- Currently, no.
- Where can I pay my bills?
- At the Treasurer's office,
755 Roanoke Street, Suite 1B, M-F, 9:00 AM - 5:00 PM
First National Bank - All Branches
Mail bills to 755 Roanoke St, Suite 2C, Christiansburg, VA 24073-3179
- What fees are required for me to obtain existing service, if I rent?
- There is a deposit of $50 for each service plus a transfer fee of $10 for each service.
(See Water and Sewer Regulations for a complete list of fees.)
- What fees are required for me to obtain existing service, if I purchase a home?
- A transfer fee of $10 for each service.
- Who do I call before excavating on my property?
- All excavators must call the Miss Utility call center at 1-800-552-7001 at least 48 hours before excavating. The PSA owns lines to the meter and the property owner is responsible from the meter to the home. After notification the PSA has 48 hours to work. Water facilities are marked in blue and sewer facilities are marked in green.
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